Frequently Asked Questions

Most FAQs

Is there water and/or sewage at Oak Point?

There is no water system or sewage system at Oak Point. Waterfront home site owners can, assuming lake levels accommodate, install a water filtration/purification system (think Culligan) and pump water from the lake. There is a small annual fee for this. Interior lot owners use water storage tanks and have water hauled in. There is discussion currently with Zephyr Water to bring water into Oak Point. When/If this happens, this property will be on the water line.

Are RVs allowed on all lots at Oak Point?

No, only certain lots, designated as RV lots, allow one RV to be parked. These are lots # 193-326, 348-383, 388-455, 573-917, 920-962, 1239-1560.

Can you live full-time in your RV at Oak Point?

No, only 14 days for every 30-day period. The intention is recreational use, not full-time residence.

What are the POA annual dues at Oak Point? (2022)

Lots Per lot Cumulative

1 $350 $350

2 $175 $525

3 $80 $605

4 $50 $655

5 $45 $700

6+ $1 $701

($1 for each additional lot over 6 lots)

Can I drill for water on my lot?

Until such time as the central water system is operational, lot owners may drill wells for the purpose of providing potable water (a “Water Well’) on his or her lots.

There are specific requirements and restrictions, however, and they are detailed in Article III, Section 16 of the DCC&R for Oak Point. Also, approval from the ACC committee is required before such work is done.

Who can I contact to get a survey for my lot at Oak Point?

Two vendors we know of are GeoTex Property Solutions or Needham Surveys:

- Kelsey Williams, GeoTex Property Solutions, 325.829.9828, kelsey@geotexsolutions.com

-Needham Surveys, 325-625-2357

Does an RV need to be movable?

Yes, because RV lots tend to be in the flood zone, you must be able to move the RV if/when a flood occurs.

Is there trash pick-up?

Yes, once a week. There are various places (4 or 5) dumpsters to drop off trash.

How do I get internet?

Hughes is one provider of internet in the community.

How do I receive an Amazon Delivery at this gated community?

Amazon hires UPS to deliver for them. UPS and Fedex have access to Oak Point.

Where is the RV Septic area?

Phase I, lot 343. Do not drive through the drain field. A fence is coming soon to prevent people driving through the area and damaging the system.

What is the courtesy camp and where is it?

Phase I, lots 340-342. An RV or camper is NOT to be parked on a lot designated for a home, so the POA provides a courtesy camp area to be used by an owner for up to 2 weeks. There are no amenities other than a porta -potty and access to the RV’s septic area. This area starts at the corner of N. Lakeside and Oak Hollow Drive, adjacent to the Septic area.

Who is the Fire Department?

North Lake Volunteer Fire Department.

Is there a good, local radio station to learn about local happenings, especially in case of an emergency?

Yes, FM 101.3 KOXE.

Who do I call who can haul water for me?

Call Sammy Garcia at 469-867-4708

Architectural

What type of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

Where do I find my community's architectural modification request form?

The architectural modification request form can be found on the community website by clicking the Architectural link located on the left side of this page.

How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Review Board. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the Community Manager or Architectural Review Board within 30 days from the date of submission, please submit a request via TownSq or email accreview@goodwintx.com

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team:

Available Monday-Friday, 8:00 AM-6:00 PM

855-289-6007 or info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com

Compliance Team:

Covenant violation related inquiries can be directed to compliance@goodwintx.com

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq and include a picture and as much detail as possible where applicable.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Where can my guests with RVs take their RV where amenities (water and electricity) are offered?

There is a place called Flatrock on the other side of the lake that is about a 45-minute drive from Oak Point.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Is there a list of do's and don'ts I can give to my tenant?

Where do I obtain a resale certificate?

How do I get a lender questionnaire completed and how much does it cost?

Resale Certificates, Lender questionnaires, and statement can be ordered via the HomeWise website at https://www.homewisedocs.com/

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com

You can also submit a request through TownSq

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.

Live Chat is available on our website at www.goodwintx.com

What do my HOA dues pay for?

The HOA's annual budget provides detailed information on the expenses that the HOA pays with Assessment revenue. The amount of your Annual assessment is determined by the total expenses projected for the operating year.

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

Oak Point Property Owners Association, Inc.

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

Association ID for online payments: DOPP

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com

You can also submit a request through TownSq

Resales

Where do I obtain a resale certificate?

How do I get a lender questionnaire completed and how much does it cost?

Resale Certificates, Lender questionnaires, and statement can be ordered via the HomeWise website at https://www.homewisedocs.com/

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com

Live Chat is available on our website at www.goodwintx.com

You can also submit a request through TownSq